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Terms & Conditions

updated August 2026

Please read the following terms and conditions, and cancellation policy before returning your confirmation form to us.

 

DEFINITIONS

Dune Productions, or Dune:

refers to Dune Productions Events Management LLC, (Company number 1061407, PO Box 73699, Dubai, UAE))

 

The Client:

refers to the educational establishment, person, firm, company or other body with whom or with which Dune Productions contracts subject to these conditions

 

Contract:

refers to the Contract made or to be made between Dune Productions and the Client subject to these conditions

 

Presentation:

shall mean any performance, show, workshop or other services to be supplied by Dune Productions to the Client under Contract

 

1. CONDITIONS OF SERVICE APPLY

a. Dune Productions’ Conditions of Service shall apply to and govern any Contract between Dune Productions and the Client to the exclusion of any condition contained on or in any order form letter, receipt acknowledgement, or other document emanating from the Client and no variation of these Terms and Conditions shall be effective unless expressly agreed by Dune Productions in writing.

 

b. Dune Productions’ agents are not authorised to make any representations concerning the Presentations unless confirmed by Dune Productions in writing. In entering into the Contract, the Client acknowledges that it does not rely on any such representations which are not so confirmed.


 

 

 

 

 

2. DESCRIPTION

a. It shall be the responsibility of the Client to immediately give Dune Productions information required to proceed with the Contract and to ensure that the Presentation is sufficient and suitable for the purpose or purposes intended.

 

b. Dune Productions reserves the right to make without notice to the Client any improvement or alterations to the Presentation which it thinks reasonable or desirable and such improvements or alterations shall not affect the validity of the Contract.

 

c. Dune Productions will provide Presentation as agreed in the Terms of the Booking Form and will not allow extra classes over the original number booked unless by prior written arrangement with Dune Productions.

 

d. Dune Productions will provide Presentation as agreed in the Terms of the Booking Form and will not allow extra students over the maximum number per session or show unless by prior written arrangement with Dune Productions.



 

3. PRICE AND PAYMENT

a. Any quotation or estimate provided by Dune Productions, whether written or oral, shall be deemed to be an invitation to treat and not an offer. The placing of any order, whether written or oral shall constitute an offer by the Client and no acceptance shall be binding upon Dune Productions and no Contract shall come into existence unless and until Dune Productions shall have accepted the Client's offer in writing by dispatching an acknowledgement of order to the Client.

 

b. The agreed price payable will be inclusive of VAT. The use of our card payment portal will incur an additional transaction fee, levied at point of sale.

 

c. Payment of all sums due to Dune Productions shall be made in full as agreed in the client contract. Unless agreed to (in writing) prior to the event, our terms for payment will be as follows:

1)         When payment is raised by student (or parental) contribution, payment is expected at the end of the final performance. Our company manager will be able to offer you a receipt. You can pay us in cash, cheque, or bank transfer. This must be completed on the day of performance. We can also provide you with an tax invoice.

 

2)         When payment is provided by the school from its own budget, we are happy to provide standard business terms of 30 days. Please ensure you raise a purchase order with accounts ASAP to ensure prompt payment.

 

3)         In all cases, please ensure you advise Dune Productions of any and all requirements your school may have for us to be registered as vendors. Please ensure your accounts department are familiar with these terms in advance.

 

d. In default of payment being made by the Due Date Dune Productions may:- charge interest at the rate of 8% per annum above the base rate printed from time to time by the UAE Central Bank on any overdue amount from the day following the Due Date until the date of receipt of cleared funds.


 

 

 

 

4. NON-PERFORMANCE AND CANCELLATION PROVISIONS

a. In the event that the Client cancels or postpones the Presentation, for any reason (excluding government mandated periods of mourning or other official cessation), there shall be no charge provided that the cancellation or postponement takes place at least 8 working weeks before the planned date of Presentation. Within the 8 week period, the following charges shall apply:

 

i. If the cancellation or postponement takes place less than 8 weeks, but more than 4 weeks before the planned date of Presentation the Client shall be liable to pay 10% of the full service fee;

 

ii. If the cancellation or postponement takes place less than 4 weeks, but more than 1 week before the planned date of Presentation the Client shall be liable to pay 60% of the full service fee;

 

iii. If the cancellation or postponement takes place 1 week or less before the planned date of Presentation or once the service has been performed or initiated, the Client shall be liable to pay 100% of the full service fee plus any unrecoverable expenses.

 

b. In the event that the Client cancels or postpones the Presentation, Dune Productions may elect to waive any of the above cancellation provisions if an alternative date can be made for the Presentation, entirely at the discretion of Dune Productions and Dune Productions are not bound or due to make this offer.

 

c. Dune Productions will aim to reschedule a Presentation if Dune Productions is forced to cancel or postpone the Presentation for any reasons.


 

5. LIMITATION OF LIABILITY

a.         (a) In no event shall Dune Productions be liable for the following loss or damage howsoever caused and even if foreseeable or in the contemplation of the parties:

 

i. economic loss (which shall include loss of profits, business revenue, goodwill and collateral damage); 

ii. administrative and overhead costs;

iii. damages in respect of special indirect or consequential loss or damage;

iv. any claim made against Dune Productions by any other party. 

b. Dune Productions’ entire liability shall in any event be limited to the value of the Contract.


 

Each performer shall carry their own individual health insurance.

Where an accident to a performer or their equipment occurs due to structural failure or interference from a person other than a Dune Productions employee, the Client will be held responsible. 

The Venue must hold valid public liability insurance. 

Safe performance areas will be outlined/directed by Dune Productions and will be the responsibility of The Client to uphold.

 

 

 

6. CONSEQUENTIAL LOSS

Without prejudice to the generality of the foregoing provisions Dune Productions shall not in any event be liable to the Client in Contract or tort or otherwise for any indirect or consequential loss or damage whenever or howsoever arising.

 

7. DUNE PRODUCTIONS’ RIGHT OF RECISSION

Any Contract Dune Productions has with the Client shall be operational upon an order by order basis. Nothing in these terms and conditions shall imply any continuous relationship between Dune Productions and the Client.

Dune Productions shall have the option (without prejudice to any of its other rights against the Client) by notice in writing to the Client to rescind any Contract between Dune Productions and the Client in the following events: -

 

a. Should any sum owing by the Client to Dune Productions be overdue whether under the same or any other Contract, or

 

b. Should the Client be in breach of any term of the same or any other Contract with Dune Productions.


 

8. FORBEARANCE

No forbearance or indulgence by Dune Productions shown or granted to a Client whether in respect of these terms and conditions or otherwise, shall in any way affect or prejudice the rights of Dune Productions against the Client or be taken as a waiver of any of these standard conditions.

 

9. FORCE MAJEURE

Dune Productions shall not be liable for failing to perform the Contract whether wholly or in part if the failure is caused wholly or partly by any circumstance or circumstances outside Dune Productions’ control.




 

10.  SEVERENCE

Dune Productions and the Client agree that if any term of this Contract shall be adjudged by a Court of competent jurisdiction to be void or unenforceable but would be valid and enforceable if some part or parts thereof were deemed deleted or if it were deemed varied or modified in some way then such provision shall apply with such modification or variation as shall be necessary to make it valid and effective.

 

11. HEADINGS

The numbers and headings in these conditions are for ease of reference only and do not form part of them for the purpose of constructions.

 

12. ASSIGNMENT

Dune Productions shall be entitled to assign sub-Contract or sub-let this Contract or any part thereof. The Client shall not be entitled to assign this Contract.

 

 

13. PROMOTIONAL MATERIAL

No drawings, descriptive matter, issued by Dune Productions, nor the descriptions and illustrations contained in Dune Productions publicity material or other professional material or details on the Website will form part of the Contract nor be regarded as a warranty or representation relating to the Presentation.

 

14. LAW

These terms and conditions are governed by and are to be construed in accordance with UAE law and are subject to the exclusive jurisdiction of the UAE Courts.

  

15. MISCELLANEOUS

Dune Productions does not allow video recording of any Presentation. Photographs may be permitted if agreed by Dune Productions or Dune Productions’ agent.

 

Acceptance of this contract means acceptance and acknowledgement of our attached school FAQs and Checklists.

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